Managing to survive: A guide to management through the 1990s - John Harvey Jones

The nineties are "the decade of management paradox"—the decade that has turned some of the old ideas on their heads. Sir John Harvey-Jones looks at:

• Sustainable competitive advantage—how to get it, how to keep it.
• Why verticality is the most dangerous form of organization you can have.
• How to be the "fastest with the mostest"—and how "activity costing" can transform your overheads.
• The roles of the boss in the flat, non-hierarchical nineties organization—and how the new structures can keep pace with people's need for personal growth.
• Technology—why it hasn't worked for most companies, and how it can.
• Why the customer is no longer the enemy—and how to construct your company around the links with the ultimate consumer.